Description
What you will receive: PLANT: ROOTED Care Instructions: Watering: Once every 5- 7 days when soil is dry to touch Sun: In-direct bright light Fertilize: Twice a year. Avoiding the winter months Soil: Cactus/Succulent Mix or well-draining soil As soon as you receive your package, please take the plants out of the box give it some water if the soil is dry. It’s normal for plants to look limp and dry as they are stressed during the transit. Plants don’t normally travel on cars or airplanes and they are deprived of light and water while they are in transit. It may take one to two weeks for the plants to acclimate to your environment. I always carefully package your plants in order for them to arrive safely. If for some reason there is an issue with your order, please send me a message and I am happy to try and solve it for you.” We only ship out beautiful, healthy plants. But if somehow you receive your package and you’re not satisfied, contact us and we will do our best to keep you happy. * When ordering, be mindful that living succulents can freeze. If you live in an area that is below 40 degrees Fahrenheit, please consider purchasing plant until the weather is more suitable. PLEASE READ BEFORE PURCHASING: Since plants are living things like us, they grow and change- just as we do! Unless the listing states otherwise, photos are ONLY representations of can be expected. Minimal amounts of damage during shipping is very common, dropping yellow leaves/damaged leaves is a normal occurrence. I can truly only guarantee that the plant will be alive upon arrival with a healthy root system in place. I do my best to pack the plants safely to prevent any damage. Remember: Plants grow and change so even if a leaf or two arrives with some damage they will put out new ones! As somebody who also frequently buys plants online, I understand the excitement of receiving a plant in the mail! I also understand disappointment of receiving something that is not what you anticipated. I do my best to make sure the plants I provide are happy and healthy, however if something is not what you pictured then of course, please feel free to contact me. THESE PLANTS ARE VERY SENSITIVE TO TEMPERATURES UNDER 40° Our shop is NOT responsible for any cold damage the plant may experience during shipping. Although heat packs do not guarantee a live arrival in freezing temperatures, it definitely helps and they are available in the shop to add to your purchase. PLEASE BE AWARE OF YOUR CLIMATE! (We hold plants for people with a future ship date ALL THE TIME! just ask) SHIPPING All 2” and 4″ plants are sent using USPS First Class Mail for a delivery time of 5-7 days. All 6” plants and larger plants are shipped USPS Priority Mail. We ask that you please allow 3 days for shipping and handling. Shipping Upgrade If your purchase falls under the free shipping after a $35 purchase, if it is under 1 lb, and you would like your order to be shipped priority instead of first class, add on must be purchased! Priority shipping rates have gone up in the wake of the current pandemic. There have been shipping delays across the US and priority shipping is highly suggested for the purchase of plants. We cannot be held responsible for shipping delays. Please purchase the add on for quicker shipping! REFUND If you’re unhappy with your order or if your order is damaged, please contact us, with photo proof, within the first 3 days of delivery and we can potentially issue either a refund or send a replacement — whichever is more convenient to you. CUSTOMER SERVICE Here at our shop , we strive to offer quality plants and EVEN BETTER customer service. We promise to do everything in our power to ensure both your plants’ health and your happiness. We only ask that you be patient, as the postal services do sometimes experience difficulties with the shipment. To make this gorgeous plant last and fill your life with joy, we encourage you to learn more about it online. Please be advised that not every plant is alike. Your plant may look little different from the advertised; however, be assured, we handpicked our plants to meet your expectations. Thanks for shopping with us. Cutting Only : Plant Cutting propagation can be done in water or soil, but once it begins, the plant has difficult switching to the other growing medium. If you place the cutting in water, the plant should remain in water once it grows larger. The same goes for a cutting propagated in the soil. It is normal for your cutting to shed a few leaves over time, but if you are seeing increased leaf loss, there might be an underlying problem. If your cutting plant has distorted leaf growth, this may be due to nutrient and/or light deficiencies, insect infestations, or too little water. Mealybugs and scale often take up residence on the plant, and can be removed with an alcohol-soaked cotton ball. If the cutting plant leaf tips are turning brown, this is a sign of low humidity. To solve this problem, you can lightly spray your plant with water or place it in a room with a humidifier. Bare Root Only : Soil: Lightweight, well-aerated, fast-draining growing medium Container: Use a small sized pot that keeps the roots tightly packed; Drainage holes are a must Light: Although this plant will survive in low light conditions, bright indirect sunlight is best Temperature: Daytime 70 F (21 C) and above, nighttime 60-65 F (16-18 C) Humidity: Higher humidity than average household levels (40-60 percent) Watering: Water when the soil is almost dry during growth phase, infrequently during winter Fertilizing: Feed monthly with diluted water-soluble fertilizer only in spring and summer Potted plant Only : DO NOT WATER YOUR PLANT for at least 2-3 days. DO NOT RE-POT for at least 6-8 weeks. Your plant Needs to settle and acclimate. Some leaves might drop or turn yellow. Happy Planting 🙂 Positive reviews from awesome customers like you help others to feel confident about choosing our shop too. Could you take 2 seconds to go to Etsy and share your happy experiences? (* * * * * ) We will be forever grateful. Thank you in advance for helping us out! 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WE do NOT control any shipping provider that is used. When we create a shipping label, the plant IS SHIPPED THAT SAME DAY. When you see a package pending acceptance, that means that we delivered the package to the shipper package drop off location and they took the package for processing. We have no control after this point as the shipper has the package. IF YOU MESSAGE, PLEASE SEND PICTURES AND GIVE US TIME TO REPSOND. THANK YOU. STAY SAFE Please do not leave a bad rating if the plant was delayed by weather or transit delays which are out of our control. We should be contacted first. Thank you. You can also open a lost mail investigation claim with the USPS for any package that doe snot show any scans since it was delivered to the USPS as pending acceptance. The USPS will answer you directly. Please also send me the case number to update the order. We are a popular seller and appreciate your patronage. When the shipping label is created your plant(s) are picked, packaged and delivered to the USPS for shipping ON THE SAME DAY! We try our best to get the orders packaged and delivered to the USPS as quickly as possible. Orders are usually shipped within 1-3 business days of being ordered, but please allow up to 5 business days, as we only ship from Monday – Friday and subject to all Postal Holidays. The orders are shipped in the same order that Etsy sends them to us after your purchase. We do also offer Priority mail and Priority Express Mail that you can add to your order prior to check out . Any damage to a plant must be reported to us within 3 business days and be sent with pictures of the plant and possibly the package/box for review, this is not negotiable. We will review the pictures and message and proceed from there. Please keep in mind that Priority Mail or Priority Mail Express are the only shipping forms that have insurance on them, but still must be approved by the USPS. Communications and Responses: We are a very small family business that concentrates on shipping your order as quickly as possible. We cannot respond to messages simultaneously, so PLEASE be patient with us in the time it takes us to find time to address any message or concern that you may have. Please include your order number on all messages and you can message us through the order so the messages are linked together. 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